The Way Back Support Service

Overview

The Way Back Support Service (TWBSS) aims to support those who have attempted suicide or had a suicidal crisis, to minimise the risk of re-attempts. The service aims to increase social connectedness, improve access to clinical and community support services, and build the capacity of individuals to self-manage and improve mental wellbeing.

Ways we help

Wesley Mission Queensland provides this service to eligible people who live in the Gold Coast and Brisbane south regions. This service can be delivered in a range of ways including over the phone, face-to-face and online. Some of the practical ways we help those at risk include:

• Providing encouragement, support, and regular contact
• Encouraging individuals to follow hospital discharge and safety plans
• Facilitating access to a range of community services (such as housing, income support, family support, education and employment), with the aim of addressing some of the issues that may be leading to distress
• Supporting attendance at relevant appointments
• Supporting clients to connect with formal and informal support networks.
  

Eligibility for Gold Coast region

General referrals
The Way Back Support Service (TWBSS) Out of Hospital (OOH) pathway

People residing in Gold Coast aged 16 years and older who have presented to a General Practice, Head to Health phone line or Aboriginal Medical Service, and are experiencing suicidal thoughts.

ACCESS AND REFERRALS

Referrals can be made by:

• Wesley Mission Queensland referral form; 
• Letters-of-referrals via fax 07 3539 6444
• Letters-of-referrals via Medical Objects: MS42140001L
• Head to Health phone line on 1800 595 212.

Hospital referrals
The Way Back Support Service pathway (TWBSS)

We accept referrals from Robina or Gold Coast University Hospitals for people who live in the Gold Coast Primary Health Network region who have presented to the Robina or Gold Coast University Hospital emergency department following a suicide attempt or experiencing a suicidal crisis; or have been admitted to Robina or Gold Coast University Hospital and are on the Gold Coast Suicide Prevention Pathway.

Eligibility for Brisbane South region

Hospital referrals
The Way Back Support Service pathway (TWBSS)

We accept referrals from key referring teams within the Princess Alexandra Hospital (PAH) and Logan Hospital mental health services for individuals who live in the Metro South catchment region and who have presented to PAH or Logan Hospital emergency department following a suicide attempt or experiencing a suicidal crisis.