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COVID Recovery (Border Communities) Service

Providing responsive wellbeing support for small business owners and their families and staff living within the Queensland border community who are experiencing distress and deterioration in wellbeing from COVID. We are also here to support those individuals in the border regions continuing to experience significant hardship as a result of COVID.  

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COVID Recovery (Border Communities) Service

Now more than ever, it’s important to seek support. The impact of COVID has been devastating for small businesses owners and individuals alike. Perhaps you’ve suffered financially or you’ve had increased stresses adapting to the ‘new normal’. Many of the current challenges can feel enormous. Even more so when no one knows how long this pandemic will last. What we do know is it’s important to recognise if you’re experiencing negative effects on your mental health and wellbeing due to COVID. And support is available.

At Wesley Mission Queensland, our COVID Recovery (Border Communities) Service was established to provide responsive wellbeing support for people living within the Queensland border region.

Our COVID Recovery (Border Communities) Service may assist those:

  • Small business owners and their families and staff whose wellbeing has deteriorated due to COVID; for example, due to loss of income, loss of routine, social isolation, increased uncertainty, disrupted education, relationship and family issues
  • Individuals in the border regions continuing to experience significant hardship as a result of COVID
  • Who may be experiencing mental health decline and who are not already linked with mental health services
  • Who are supporting others, such as currently caring for someone affected by the impact of COVID and need support or guidance.

We also offer a suite of mental health and wellbeing workshops that can be tailored to the needs of the group and delivered either face-to-face or online. 

The COVID Recovery (Border Communities) team provide mental health support, linkages, referrals and practical assistance for anyone living within the Queensland border region impacted by the ongoing effects of COVID with a particular focus on small business owners and their families and staff. All sessions are confidential, allowing our trained and qualified mental health professionals to support your mental health and wellbeing, based on your specific needs. This may include:

  • Assistance with developing wellbeing strategies, life skills or goals
  • Coaching
  • Education
  • Practical support linking and accessing other services that you may need.

You can choose to have one session or six weeks of support, this can be tailored to your needs. Sessions are all offered Monday – Friday, between the hours of 8:30am – 4:30pm. If these hours don’t work for you, speak to us and we’ll do our best to arrange a more convenient time. Within the Gold Coast region our Recovery Workers can meet with you in person, over the phone or online. For people residing within the Border regions west of the Gold Coast, consults can be offered either over the phone or online.

You can access this service if you live in the Queensland Border region. We accept self-referrals and referrals from professionals (with consent from the individual).

The COVID Recovery (Border Communities) Service is fully funded by the Mental Health Alcohol and Other Drugs Branch, Queensland Health. This means there’s no out of pocket cost for you to access this service. You also don't need a Medicare card.

Whatever method you choose, we’re here to assist. Either call us on 07 5625 1949 to discuss next steps or complete an online enquiry form.  

Our intake access line operates from 8.30am to 4.30pm Monday to Friday. Please leave us a message if we’re unable to answer your call – we’ll get back to you within three business days.

Please note that this service is proudly supported by Queensland Government. 

Referral form for Health Professionals

For General Practitioners or other services wishing to refer someone to our service, please complete the referral form.
Download

Referral Form - COVID Recovery Service (Border Communities)

.PDF (0.3 MB)

FAQs

Initially, you will be allocated a Recovery Worker who can meet with you to tailor the support to your needs. All the Recovery Workers within this service are trained and qualified mental health professionals. They will work with you on setting goals, with a focus on priority areas you would like help with.

The service doesn't directly address things like loss of income, loss of routine, social isolation, increased uncertainty, disrupted education, relationship and family issues, we can support you to access the services that do (for example, financial counselling services). 

Service types may include: 

  • Triage and Intake: secure and confidential triage and intake. Warm referral to external supports.
  • Care coordination: promoting connections to needed services and supports, including helping to restore access to services and social networks where these have been disrupted by COVID
  • Psychological therapy: the provision of brief, evidence-based therapies appropriate to the identified needs of the individual
  • Strengthen multidisciplinary care: working closely with the individuals General Practitioners (GPs) and other support staff to improve the health response for the individual.
The program aims to have no waitlist to access the service. However, at times you may need to leave a message on our intake line. We aim to respond within three working days to all initial enquiries.

Please keep in mind that our program does not operate to support crisis or emergency situations. If you feel that your matter is urgent, or if you are experiencing a mental health crisis please consider these options:

Yes, as long as the service/s you are already receiving do not duplicate what is offered under this service.
There is currently no wait list to access this service.

We understand that being the person who is supporting another person comes with its own difficulties. If you’re currently caring for someone negatively affected by COVID, and you would like support or guidance in your caring journey, our COVID Recovery (Border Communities) Service can support you. 

 

 

You can choose to have one session or six weeks of support, this can be tailored to your needs. Sessions are offered Monday – Friday, between the hours of 8:30am – 4:30pm. If these hours don’t work for you, speak to us and we’ll do our best to arrange a more convenient time. Within the Gold Coast region our Recovery Workers can meet with you in person, over the phone or online. For people residing within the Border regions west of the Gold Coast, consults can be offered either over the phone or online.

This is not a crisis service

If you or a loved one are in crisis, please call:

Lifeline on 13 11 14, the Suicide Call Back Service on 1300 659 467 or MH Call on 1300 642 255

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For more information about the program and next steps, please call us on 07 5625 1949 or contact us online.

Enquire about the COVID Recovery (Border Communities) service today

Call us on 07 5625 1949 or complete this form.
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