Cyclone Alfred information and updates
Phone number: 1300 268 928
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Phone number: 1800 448 448
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Cyclone Alfred update

Changes to services and other key information.

Tropical Cyclone Alfred is due to cross south east Queensland from Thursday, potentially impacting some of WMQ’s services. For emergency assistance, call the Queensland State Emergency Service on 132 500 (for assistance with storm damage, rising flood water, fallen trees on buildings or roof damage).

The safety and wellbeing of customers and employees remains our highest priority. WMQ is closely monitoring advice from authorities, with a dedicated response team responding as required. 

This page is being updated regularly

• Last update: 04:40 pm (AEST), Friday 07 March 2025.

For further inquiries, please contact Wesley Mission Queensland on 1800 448 448.

Service changes

We will continue to update customers regularly. Please continue to check this page for service changes and keep up-to-date with weather forecasts. Take adequate precautions and stay safe.

All Housing and Homelessness services are operating remotely via phone-based services from Wednesday 5 March to Friday 7 March. All physical site locations are closed. For cyclone evacuation information, please visit your Local City council website or the QLD Evacuation centres page.

For more resources, you can call the 24/7 Homeless Persons Information Line on 1800 47 47 53.

Gold Coast Youth Hubs and Youth Support Services are closed from Wednesday 5 March to Monday 10 March.

Unfortunately with the safety of staff and clients in mind, all QCSS and Community aged care services have been reduced to essential services only from Thursday 6 March to Monday 10 March.

  • All in home visits (apart from essential services) for QCSS and Community Aged care clients are being cancelled from Thursday 6 March to Monday 10 March. We are hoping to resume regular activities on Tuesday 11 March once safe to do so.
  • Essential home and community care services (such as personal care and medication support) will operate as long as staff can safely get to the location.
  • Community Transport Service will be closed Thursday 6 March to Monday 10 March. Hoping to reopen Tuesday 11 March.
  • Home Assist Secure will be closed on Thursday 6 March and Friday 7 March.
Closed Thursday 6 March and Friday 7 March. Aiming to reopen Monday 10 March if safe to do so.
Closed Thursday 6 March and Friday 7 March. Aiming to reopen Monday 10 March if safe to do so.
Arana Hill Respite, Hyland House Respite, Hadden Place Respite and Balmoral Uniting Community Centre (BUCC) closed on Thursday 6 March and Friday 7 March.
Wheller Gardens Welllbeing Centre and Fulton Wellbeing Centre will be closed on Thursday 6 March, Friday 7 March and Monday 10 March.
Closed from Wednesday 5 March, Hummingbird House is hoping to reopen on Monday 10 March after a formal assessment first thing Monday morning.
Hopewell Hospice will remain open. Please phone Hopewell directly on 07 5325 1930 for more information.
Closed Thursday 6 March and Friday 7 March.
Mental Health services are accepting intake calls while power allows. Physical sites are closed Wednesday 5 March to Monday 10 March.
All in home visits from Thursday 6 March to Sunday 9 March have been cancelled. All supports are due to recommence Monday 10 March.

Closed on Thursday 6 March and Friday 7 March.

Closed from Tuesday 4 March until Friday 7 March. This includes:

- Tuesday BBQ on 4 March
- Thursday lunch on 6 March, and
- Market and Singing Group on Friday 7 March.

Closed from Wednesday 5 March until Friday 7 March.

  • Rosemount Open Day has been rescheduled from Thursday 6 March to Wednesday 26 March.
  • Wheller on The Park Open Inspection has been rescheduled from Monday 10 March to Wednesday 19 March.

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